Shipping policy

The merchandises which have been ordered before 13:00 JST will be shipped the following day except Saturday, Sundays and holidays unless otherwise specified. 

Currently, we offer "Post office delivery". Japan Post is the official postal service of Japan- it used to be a public service, now privatized. You therefore have the opportunity to follow your package via track and trace from shipping until it’s delivered. With Japan Post, EMS is available. Your merchandise can be shipped differently as required by the destination countries. Here are the details of EMS.

・EMS

It is the fastest, easiest and most convenient way to send documents and packages weighing up to 30kg. It automatically comes with a tracking, and a signature will be required at your door to receive the parcel. EMS usually takes 1-2 weeks to complete the delivery. *Although EMS should come with a tracking in all destinations, some countries do not provide tracking regardless of the shipping method. 


3. Estimated Arrival date
*Due to a shortage of transportation space caused by a reduction in the number of flights, it will take much longer to arrive at the destination.

After the parcel is shipped out from our office,  we will send you a tracking number and tracking information provided by Japan Post. 

You can track your order here: 

https://trackings.post.japanpost.jp/services/srv/sequenceNoSearch/input?locale=en

* "Retention" means that you can collect your parcel at your local Post Office.

After the parcel is shipped out from our office,  we will send you a tracking number and tracking information provided by Japan Post. 

Countries we currently ship to:

• Australia
• Canada
• England
  
• France
• Germany
• Italy
• Mexico
• Poland
• Romania
• Russia
  
• Spain
• Ukraine
• USA (Excluding the territories of American military bases with the three first digits of the postal codes being 090-098, 962-966, and 340 when shipped from Japan)

Effective date : February 1, 2022